The impact of COVID-19 on the elevator industry and what to do about it

The impact of COVID-19 on the elevator industry and what to do about it Expert Service Solutions is passionate about helping elevator services companies thrive. We want to help reduce

Why to train your field service team and how to make it a success

Why train your field service team and how to make it a success Training is an investment. As with any business decision, stakes are involved. Therefore, choosing what and how

Optimizing field service operations with the ESS Route Builder

Optimize field service operations with the ESS Route Builder Routing is at the heart of field service. On the most basic level, it shows technicians where to go and when,

How to improve field service planning and productivity using existing data

How to improve field service planning and productivity using existing data Another year is done and dusted. For many field ops managers, the New Year signifies new beginnings, and the

February 2020 Product Update

February 2020 Product Update To make sure our products meet our customers’ evolving needs, we continuously tweak our products Mobile Office Manager and Mobile Service. Learn about our latest product

The best events for elevator field service professionals in 2020

The best events for elevator field service professionals in 2020 Field service events offer a rare opportunity to learn about the current and future state of the industry, network with

ESS nominated for Ellies 2019 Best Supplier – Software

ESS nominated for Ellies 2019 Best Supplier – Software Expert Service Solutions, Inc. is excited to announce that we have been nominated for an Ellie, the industry’s first ever awards program presented

February Product Update

February Product Update The shortest month of the year always goes by in flash. We’re glad you could make some time to catch up on what’s new and improved this

Drive business with the Sales module

Drive business with the Sales module Missing out on a sale can sting. Maybe you were too busy and missed a key follow-up. Maybe you misplaced some essential customer information.

Benefits of preventative maintenance

Benefits of preventative maintenance Elevators in America make approximately 18 billion rides per year, with over 17,000 rider incidents occurring during that time. While that’s a relatively small amount, headlines

Why you need an ERP software in 2019

Why you need an ERP software in 2019 It’s the season of change, and the best time of year to make budgets, plans and goals. One area worth reviewing is

The elevator industry is growing

The elevator industry is growing In 2018, the elevator industry reached new heights. MSN reported that it was one of the fastest growing industries in 2018 alongside other building equipment

January Product update

January Product update We’re excited about the first product update for 2019 and would love to hear your feedback on what’s working, what’s not, and areas we should focus on

Customer catchup with Brant Elevator

Customer catchup with Brant Elevator Brant Elevator’s Jason Federico credits having “good customer service” as the company’s key to success in the elevator industry. Putting customers first comes naturally to

How KPIs can improve your business

How KPIs can improve your business Key performance indicators, or KPIs, are values that can be measured to help evaluate if you’re reaching your goals. For example, if your goal

December Product Update

December Product Update As we wrap up 2018 here is what’s new in our final product update for December. The latest MOM release includes lots of fixes to make your